FOLLOW THESE STEPS TO HAVE A GUARANTEED QUALITY EXPERIENCE IN BUYING PRODUCTS FROM OUR SITE
"It's Quick and easy to get started"
STEPS IN PURCHASING A PRODUCT
It is simple to start shopping on Soft Merchant
1. BROWSE THROUGH OUR AVAILABLE PRODUCTS AND SELECT A PRODUCT YOU WANT
Browse our site for a list of available products from different sellers of your choice and pick a product of your interest. Go through the available pictures and live videos showing the product and verify the product's details.
2. CLICK THE PAYMENT LINK FOR THE PRODUCT SELECTED
When you are ready to purchase a product, click the product link to make payment for the selected product. Input your delivery details and transaction information.
Note : Please Do Not Make any payment outside the platform as you may be scammed in the process. Doing so attracts a termination of your account and we are not liable for any funds lost in the process.
3. COLLECT YOUR RECEIPT AFTER PAYMENT
After paying for the product, a receipt would be generated to you. Please take a screeshot of the receipt or save it as that is your evidence of payment.
4. CONFIRM THE DELIVERY DETAILS OF THE PRODUCT WITH THE SELLER
Next, your contact details would be sent to the seller and the sellers contact information would also be sent to you. Go ahead to contact the seller to confirm the details of the delivery including the delivery time, date, and venue.
5. VERIFY THE RECEIVAL OF THE ITEM
After receiving your ordered item, please verify the delivery by sending your receipt to the seller which would permit us to pay him/her. This allows the security of your payment.
Note : Please do not send the receipt of your payment to the seller unless the item has been delivered.
REFUNDS ON YOUR MONEY
At Soft Merchant, we offer a swift refund policy once a product is delivered to you and you do not want to go through with the purchase. But for that the following conditions must be met :
i. You have not given the seller your receipt as proof of payment allowing us to pay the seller.
ii. There is a problem with the item or it turned out to be different from what was agreed by you and the seller.
To Get a refund for an item purchased, please send us a message on our email with the following details :
* Your Name
* Your Contact : Telegram Number, Instagram, Whatsapp Number and email address.
* Product Name
* Product Description
* Reason for refund
* Proof of refund reason : 4 different sided views plus a video OR 8 different sided views photo showing the faults with the product
* Your Bank details for payment
When Done filling the following Information, send the details listed above to our email for validation
SUBMIT FORM
WHAT MAKES SOFT MERCHANT SPECIAL?
At Soft Merchant, we try our best to protect the interest of the buyer and the seller. We do this by manually reviewing each product that is submitted to our marketplace.
With this, you can be rest assured that you are purchasing a verified and qualified product.
This also helps your conversions as well when you decide to purchase any of our products
Also, our unique order tracking process ensures that your product orders are safe.
You can get started today within a few minutes and start purchasing some nice items.
